Privacy Policy

Last updated: 7 July 2025

HAKO Global Trading Limited ("we", "us", or "our") is a company registered in the Hong Kong Special Administrative Region, specializing in the export of brand-new Chinese vehicles to international markets. We are committed to protecting the privacy and personal data of our customers, website visitors, and business counterparts.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quotation, or communicate with us. It complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and the European Union's General Data Protection Regulation (Regulation (EU) 2016/679) ("GDPR").

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you interact with us:

• Contact form submissions: your name, email address, subject, and message.
• Quotation requests: your business name, contact person, email address, phone number, country, preferred vehicle, quantity, destination port, and payment preference.
• WhatsApp communications: your phone number and the content of messages you send to our WhatsApp Business line.
• Email communications: your email address and the content of correspondence.
• KYC documentation: identity verification documents, proof of address, and business registration documents (see our KYC Information page).

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type;
• Device information and operating system;
• Pages visited, time spent, and referral source;
• Cookies and similar technologies (see our Cookie Policy).

2. Legal Basis for Processing

Where the GDPR applies, we process personal data on the following legal bases:

• Contractual necessity: processing required to respond to your quotation request and to conclude a supply agreement.
• Legitimate interests: responding to enquiries, communicating with prospective customers, and detecting fraud.
• Legal obligation: compliance with Anti-Money Laundering (AML), Know Your Customer (KYC), sanctions screening, and record-keeping requirements under Hong Kong law.
• Consent: where you consent to the use of cookies for analytics or to receive marketing communications.

You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

3. How We Use Your Information

We use your personal data to:

1. Respond to quotation requests and vehicle enquiries;
2. Process orders, prepare proforma invoices, and arrange shipping;
3. Conduct KYC, AML, and sanctions screening checks;
4. Communicate with you via email and WhatsApp regarding your enquiry or order;
5. Maintain records as required by Hong Kong law;
6. Improve our website, services, and customer experience;
7. Comply with applicable legal and regulatory obligations.

We do not sell your personal data to third parties.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Enquiry data: up to 24 months after last contact, unless a transaction results.
• Transaction records: a minimum of six (6) years from the date of transaction, as required by Hong Kong AML record-keeping regulations.
• KYC documentation: six (6) years after the end of the business relationship.
• Website analytics: up to 26 months.

After the retention period, data is securely deleted or anonymized.

5. International Data Transfers

As an international export business, your data may be transferred to and processed in countries outside Hong Kong, including China (for manufacturing and logistics coordination), Algeria and other destination countries, and the European Economic Area.

We ensure such transfers are carried out in accordance with applicable data protection laws, using standard contractual clauses or other appropriate safeguards where required. When transferring data to jurisdictions without adequate data protection, we implement additional protections to safeguard your information.

6. Cookies and Analytics

We use cookies and similar technologies to operate and improve our website. Essential cookies are necessary for the site to function. Analytics cookies help us understand visitor behaviour. For full details, please refer to our Cookie Policy.

7. Data Security

We implement reasonable technical and organizational measures to protect personal data, including:

• Encrypted transmission (HTTPS/TLS) for all website traffic;
• Restricted access controls limited to authorized personnel;
• Secure storage of KYC and transaction documentation;
• Regular review of our information security practices.

Despite these measures, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

8. Your Rights Under the GDPR

If you are a data subject in the European Economic Area or the United Kingdom, you have the following rights:

1. Right of access: request a copy of the personal data we hold about you.
2. Right to rectification: request correction of inaccurate or incomplete data.
3. Right to erasure: request deletion of your personal data, subject to legal retention obligations.
4. Right to restrict processing: request that we limit the processing of your data.
5. Right to data portability: receive your data in a structured, machine-readable format.
6. Right to object: object to processing based on legitimate interests or for direct marketing.
7. Right to withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us using the details in Section 10. We will respond within one (1) month of receiving a valid request.

9. Hong Kong Personal Data (Privacy) Ordinance

Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

• Request access to and correction of your personal data;
• Ascertain our policies and practices in relation to personal data;
• Be informed of the kinds of personal data we hold.

A nominal fee may be charged for processing data access requests.

10. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

• Company: HAKO Global Trading Limited
• Email: CONTACT@hakoautomobile.com
• WhatsApp: +213 780 442 267
• Jurisdiction: Hong Kong Special Administrative Region

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates the most recent revision. We encourage you to review this page periodically.

12. Governing Law

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Hong Kong.